Thank you for shopping with Allure Wave LLC. Please review our Shipping Policy below, which outlines how we handle order processing, shipping methods, and delivery for all orders on our website.

Order Processing Time

We make every effort to process and ship orders within 1–2 business days after your order is placed. Orders are processed Monday through Friday (excluding weekends and U.S. public holidays). If you place an order on a Friday evening, during the weekend, or on a holiday, it will be processed on the next business day. In the event of an unforeseen delay in processing your order, we will notify you promptly via email.

Shipping Destinations & Restrictions

At this time, Allure Wave LLC ships only within the United States. We do not offer international shipping. We can only ship to physical street addresses within the U.S. and are unable to deliver to P.O. Boxes or APO/FPO (military) addresses. Please provide a valid residential or business street address at checkout to ensure successful delivery.

Shipping Methods & Delivery Times

Shipping Carriers: We use trusted carriers including USPS, UPS, and FedEx to deliver your orders. The carrier for your shipment is automatically selected based on your location, the size/weight of the package, and the shipping method you choose at checkout.

Shipping Options: We offer the following shipping options for orders shipped within the U.S.:

  • Standard Shipping: Our standard shipping typically uses ground services. Estimated delivery is usually within 3–7 business days after the order has been shipped, depending on the destination.
  • Expedited Shipping: Expedited shipping (for faster delivery) is available for an additional cost. This option typically results in delivery within 1–3 business days after shipment. Expedited orders are shipped via air or priority services (via USPS, UPS, or FedEx) to ensure quicker delivery.

Please note that all delivery time frames are estimates and begin after your order has shipped (not from the time the order is placed). Delivery times may vary based on your location and the carrier’s capabilities. Weekends and holidays: Keep in mind that carriers generally do not count Saturdays, Sundays, or federal holidays as business days for transit times. No shipments are dispatched on weekends or holidays, and carriers may have limited or no delivery services on those days.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout. The shipping cost is determined by factors such as the selected shipping method (Standard or Expedited), the total weight/size of the items, and the delivery address. You will be able to see the exact shipping fee during the checkout process before you finalize your purchase. All prices are in USD, and any applicable taxes or fees will also be shown at checkout.

Order Tracking & Confirmation

Once your order has been shipped, we will send you a shipment confirmation email to the email address you provided at checkout. This email will contain your tracking number(s) and a link or instructions on how to track the package. You can use this tracking information to monitor the delivery status of your order on the carrier’s website (e.g., USPS, UPS, or FedEx tracking systems). Please allow up to 24 hours for the tracking information to update after you receive the shipment notification. If you do not receive a shipping confirmation within a few days of placing your order, please check your spam/junk folder or contact our customer service for assistance.

Shipping Delays & Issues

Delivery Delays: While we strive to ensure your order arrives within the estimated time frame, there may be rare occasions when delivery is delayed due to circumstances beyond our control. Examples include carrier delays, weather events, natural disasters, or high volume during peak seasons. Please understand that delivery dates are not guaranteed and that Allure Wave LLC is not liable for transit delays once your package has been handed over to the carrier. If your package is taking longer than expected, we recommend using the tracking link for updates and allowing a few extra days.

Lost or Damaged Packages: Allure Wave LLC is not responsible for packages that are lost, stolen, or damaged in transit. Title and risk of loss for products pass to the customer upon carrier pickup. If your shipment is marked as delivered but you have not received it, or if it arrives damaged, please contact the shipping carrier directly to file a claim. We advise retaining all original packaging and damaged items, as the carrier may request them as proof during the claims process. Although we are not liable for carrier-related issues, we will do our best to assist you if a problem arises. Please reach out to us if you need help contacting the carrier or filing a claim, and we will support you in resolving the issue.

Contact Us

Your satisfaction is important to us. If you have any questions, concerns, or require further information regarding this Shipping Policy (or anything about your order), please contact our customer service team for assistance. You can reach Allure Wave LLC by email at support@allurewavestore.com or by phone at (484) 569-1979. We are here to help and will respond as quickly as possible.

This Shipping Policy is subject to change. Any updates will be posted on this page. Please review periodically for the latest information.